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Data Protection Notice

Used.ca

Data Protection Notice

Used.ca is committed to protecting your information and enabling you to choose what to share. We work hard to protect your privacy and collect only the data we need to make your experience better.

When you sign in on any of our websites, Used.ca records certain usage data for security, support, and reporting purposes, such as your IP address, time, security level, and sign in history.

  1. Scope and Consent

    This Data Protection Notice describes our collection, use, disclosure, retention, and protection of your personal information. It applies to any Used.ca site where this Data Protection Notice appears in the footer, and to any Used.ca application, service, or tool (collectively "Services") where this Data Protection Notice is referenced, regardless of how you access or use them, including through mobile devices.

    By using our Services or registering for an account with us, you are accepting our Terms of Use, this Data Protection Notice and our privacy policy, and you are consenting to our collection, use, disclosure, retention, and protection of your personal information as described in this Data Protection Notice.

    You are contracting with Used.ca (the data controller) which is responsible for the collection, use, disclosure, retention and protection of your personal information in accordance with GDPR as well as applicable national laws. Used.ca may transfer your personal information to third party processors in other countries including other members of Used.ca as described in this Data Protection Notice. We may process and retain your personal information on our servers in Canada and elsewhere in the world where our data centres are located.

  2. Personal Information

    "Personal information" is information that can be associated with a specific person and could be used to identify that specific person whether from that data or from that data and other information that Used.ca has or is likely to have access to. We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise.

  3. Changes to this Notice

    We may amend this Data Protection Notice at any time by posting an updated Data Protection Notice with the amended terms on this site.

  4. Collection

    We collect, process, and retain personal information from you and any devices (including mobile devices) you may use when you: use our Services, register for an account with us, provide us information on a web form, update or add information to your account, participate in community discussions, chats, or dispute resolution, or when you otherwise correspond with us regarding our Services.

    The personal information we collect includes the following:

    Personal information you give us when you use our Services or register for an account with us

    • Any identifying information such as your name, addresses, telephone numbers or email addresses when you register for an account with us.
    • Buying or selling information you provide during a transaction, or other transaction-based content that you generate or is connected to your account as a result of a transaction you are involved in.
    • Other content that you may generate, or that is connected to your account and your use of our website including your use of the following website functions: Manage my ads, Messages, Favourites, Saved Searches, Alerts, My Details, Create Account or Post an Ad.
    • Financial and billing information (such as credit card or bank account numbers) in connection with a transaction which is held by our trusted payment processing service providers.
    • You may also provide us with your information by submitting a web form, updating or adding information to your account or when you otherwise correspond with us regarding our Services.

    Personal information we collect automatically when you use our Services or register for an account with us

    • We also collect information about your interaction with our Services, your advertising preferences, and your communications with us. This is information we receive from the devices (including mobile devices) you use when you use our Services, register for an account with us, provide information on a web form, update or add information to your account, or when you otherwise correspond with us regarding our Services. This information includes the following: device ID or unique identifier, device type, ID for advertising, and unique device token.
    • Geo-location information, including location information from your mobile device. Keep in mind that most mobile devices allow you to control or disable the use of location services by any application on your mobile device in the device's 'Settings' menu.
    • Computer and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your IP address, your browsing history, and your web log information.

    Personal information we collect using cookies, web beacons, and similar technologies

    We use cookies, web beacons, unique identifiers, and similar technologies to collect information about the pages you view, the links you click, and other actions you take on our Services, within our advertising or e-mail content. For more information about our use of these technologies and how to control them, see our notice on Cookies, Web Beacons and Similar Technologies.

    Personal information from other sources

    • We may supplement the personal information we collect with information from third parties and add it to your account information including but not limited to demographic information that is publicly available, additional contact information, credit check information, and information from credit bureaus, as allowed by applicable national laws.
    • We may allow you to share information with social media sites, or use social media sites to create your account or to connect your account with the respective social media site. Those social media sites may give us automatic access to certain personal information retained by them about you (e.g., content viewed by you, content liked by you, and information about the advertisements you have been shown or may have clicked on, etc.). You control the personal information you allow us to have access to through the privacy settings on the applicable social media site and the permissions you give us when you grant us access to your personal information retained by the respective social media site about you. By associating an account managed by a social media site with your account and authorizing us to have access to this information, you agree that we may collect, use and retain the information provided by these social media sites in accordance with this Data Protection Notice.
  5. Use and Retention

    We use the personal information we collect to: provide and improve our Services, provide you with a personalized experience on our sites (especially, by offering you services and items that you may like), contact you about your account and our Services, provide you with customer service, provide you with personalized advertising and marketing, and detect, prevent, mitigate, and investigate fraudulent or illegal activities.

    We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with national laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms of Use and take other actions permitted or required by applicable national laws.

    We use the personal information we collect to: provide and improve our Services, to provide you with a personalized experience on our sites (especially, by offering you services and items that you may like), to contact you about your account and our Services, to provide you customer service, to provide you with personalized advertising and marketing, and to detect, prevent, mitigate and investigate fraudulent or illegal activities. We may use and retain your personal information as follows:

    Provide, improve, and personalize our Services

    • Provide access to and use of our Services.
    • Offer you site content that includes items and services that you may like.
    • Keep track of your Saved Searches, Favourites and to manage your ads.
    • Give you access to your internal messages and other features.
    • Provide you with credit offers and opportunities on behalf of other members of our Used.ca corporate family and their financial institution partners.
    • Customize, measure, and improve our Services.
    • Provide other services requested by you as described when we collect the information.
    • We may use geo-location information to provide you with location based services (such as advertising, search results, and other personalized content).

    Contact you about your account and provide you customer service

    • Contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, or as otherwise necessary to provide you customer service.
    • Contact you as necessary to enforce our Terms of Use, applicable national laws, and any agreement we may have with you.
    • For these purposes we may contact you via email, telephone, text messages, and postal mail. When contacting you via telephone, to ensure efficiency, we may use auto-dialled or pre-recorded calls and text messages as described in our Terms of Use. Message and data rates may apply.

    Personalize our advertising and marketing communications

    • Personalize, measure, and improve our advertising based on your advertising customization preferences.
    • Contact you, either via email, telephone, text messages, and postal mail in order to: offer you coupons, discounts and special promotions, and inform you about our Services and those of our eBay Inc. corporate family. We will use the contact information you have provided to contact you by e-mail, SMS text and/or telephone if you have consented to such contact. Message and data rates may apply.
    • Deliver targeted marketing, service updates and promotional offers based on your communication preferences.

    Prevent, detect, mitigate, and investigate fraudulent or illegal activities

    • Prevent, detect, mitigate, and investigate fraud, security breaches, potentially prohibited or illegal activities.
    • Enforce our Data Protection Notice, Terms of Use or other policies.

    We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with national laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms of Use and take other actions permitted or required by applicable national laws. After it is no longer necessary for us to retain your personal information, we dispose of it in a secure manner according to our data retention and deletion policies.

  6. Access

    We take steps to ensure that the personal information we collect is accurate and up to date, and that you have the ability to access and make corrections to it.

    Once you make a public posting, you may not be able to change or remove it. Upon your request, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable national laws.

    You can update or correct your personal information on your own Used.ca account or if you do not have a Used.ca account, you may request that we correct or update your information by contacting feedbacks@Used.ca. You can request a copy of the personal information that Used.ca holds about you by contacting us at Email gdpr@Used.ca and we will let you know if any fees apply. Where you have a statutory right to request access or request the modification or erasure of your personal information, we can still withhold that access or decline to modify or erase your personal information in some cases in accordance with applicable national laws, but will give you reasons if we do so.

  7. Security

    We protect your information using appropriate technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls.

    If you believe your account has been abused, please contact our user experience team here

  8. Important Information

    This section describes some additional important information related to your use of our Services.

    There are just a few more pieces of important privacy information related to your use of our Services that we need to cover:

    When you share your personal information on our sites or applications - what happens?

    Other users may have access to the information you share on Used.ca including any information you chose to share in your profile or your collections.

    Your User ID is displayed throughout Used.ca and is available to the public. It is connected to all of your Used.ca activity. Notices sent to other users about suspicious activity and notice violations on our sites refer to User IDs and specific items.

    How you should use the information you receive on Used.ca

    When you are in a transaction with another user we may provide you with the personal information of the other user (such as his/her email, account ID, phone number) to complete the transaction.

    You may use the personal information that you have access to only for Used.ca transaction-related purposes, or for other services offered through Used.ca (such as fraud complaints, and member-to-member communications), and for purposes expressly consented by the user to whom the information relates. Using personal information of other users that you have access to for any other purpose constitutes a violation of our Terms of Use.

  9. Unwanted or threatening email

    We do not tolerate abuse of our Services. You do not have permission to add other users to your mailing list (email or postal), call, or send him/her text messages for commercial purposes, even if this user purchased something from you, unless the user has given their explicit consent. Sending unwanted or threatening email and text messages is against our Terms of Use. To report Used.ca-related spam or spoof emails please notify us here.

  10. Third Party Privacy Practices

    This Data Protection Notice addresses only the use and disclosure of personal information we collect from you. If you disclose your information to others, or if you are directed to a third party website, their Data Protection Notices and practices will apply.

    We cannot guarantee the privacy or security of your information once you provide it to a third party and we encourage you to evaluate the privacy and security policies of your trading partner before entering into a transaction and choosing to share your information. This is true even where the third parties to whom you disclose personal information are bidders, buyers or sellers on our sites.

  11. Questions or Complaints

    If you have a question or a complaint about this Data Protection Notice or Used.ca's information handling practices, you can contact our head office in the following ways:

    • By writing to: Used.ca, 818 Broughton Street, 3rd Floor, Victoria, BC, Canada, V8W 1E4
    • By using the Contact us form at our Used.ca head office

    Please identify the website that you are contacting us about and we will try to provide a prompt response to your complaint. If you do not think our response is satisfactory, contact your privacy regulator. For any other questions or complaints, please contact our User Experience Team.

Cookies, Web Beacons, and Similar Technologies

  1. Summary

    When you visit or interact with our sites, services, applications, tools or messaging, we or our authorized service providers may use cookies, web beacons, and other similar technologies for storing information to help provide you with a better, faster, and safer experience and for advertising purposes.

    This page is designed to help you understand more about these technologies and our use of them on our sites and in our services, applications, and tools. Below is a summary of a few key things you should know about our use of such technologies. You can review the contents of our full User Cookie Notice below.

    Our cookies and similar technologies have different functions. They are either necessary for the functioning of our services, help us improve our performance, give you extra functionalities, or help us to serve you relevant and targeted ads. We use cookies and similar technologies that only remain on your device for as long as you keep your browser active (session) and cookies and similar technologies that remain on your device for a longer period (persistent).You are free to block, delete, or disable these technologies if your device permits so. You can manage your cookies and your cookie preferences in your browser or device settings.

    Where possible, security measures are set in place to prevent unauthorized access to our cookies and similar technologies. A unique identifier ensures that only we and/or our authorized service providers have access to cookie data.

    Service providers are companies that help us with various aspects of our business, such as site operations, services, applications, advertisements and tools. We use some authorized service providers to help us to serve you relevant ads on our services and other places on the internet. These service providers may also place cookies on your device via our services (third party cookies). They may also collect information that helps them identify your device, such as IP-address or other unique or device identifiers.

  2. What are cookies, web beacons, and similar technologies?

    Like most sites, we use technologies that are essentially small data files placed on your computer, tablet, mobile phone, or other devices (referred to collectively as a "device") that allow us to record certain pieces of information whenever you visit or interact with our sites, services, applications, messaging, and tools, and to recognize you across devices.

    The specific names and types of the cookies, web beacons, unique identifiers, and similar technologies we use to collect information (e.g. about the pages you view, the links you click, and other actions you take on our Services, within our advertising or e-mail content) may change from time to time. In order to help you better understand this Policy and our use of such technologies we have provided the following limited terminology and definitions:

    • Cookies - Small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. Cookies allow a website to recognize a particular device or browser. There are several types of cookies:
      • Session cookies expire at the end of your browser session and allow us to link your actions during that particular browser session.
      • Persistent cookies are stored on your device in between browser sessions, allowing us to remember your preferences or actions across multiple sites.
      • First-party cookies are set by the site you are visiting.
      • Third-party cookies are set by a third party site separate from the site you are visiting.
    • Cookies can be disabled or removed by tools that are available in most commercial browsers. The preferences for each browser you use will need to be set separately and different browsers offer different functionality and options.
    • Web beacons -Small graphic images (also known as "pixel tags" or "clear GIFs") that may be included on our sites, services, applications, messaging, and tools, that typically work in conjunction with cookies to identify our users and user behavior.
    • Similar technologies -Technologies that store information in your browser or device utilizing local shared objects or local storage, such as flash cookies, HTML 5 cookies, and other web application software methods. These technologies can operate across all of your browsers, and in some instances may not be fully managed by your browser and may require management directly through your installed applications or device. We do not use these technologies for storing information to target advertising to you on or off our sites.

    We may use the terms "cookies" or "similar technologies" interchangeably in our policies to refer to all technologies that we may use to store data in your browser or device or that collect information or help us identify you in the manner described above.

  3. Your choice and our use of cookies, web beacons, and similar technologies

    We offer certain site features, services, applications, and tools that are available only through the use of these technologies. You are always free to block, delete, or disable these technologies if your browser, installed application, or device so permits. However, if you decline cookies or other similar technologies, you may not be able to take advantage of certain site features, services, applications, or tools. You may also be required to re-enter your password more frequently during your browsing session. For more information on how you can block, delete, or disable these technologies, please review your browser or device settings.

    Generally, these technologies allow our sites, services, applications, and tools to store relevant information in your browser or device and later read that information in order to identify you to our servers or internal systems. Where applicable, we protect our cookies and other similar technologies to help ensure that only we and/or our authorized service providers can interpret them by assigning them a unique identifier that is designed for interpretation only by us. We do not store any of your personal information on any of our cookies or other similar technologies.

    Any personal information that we collect and store through use of these technologies is first obtained through notice and consent: We obtain your consent by providing you with transparent notice of use of the technologies and, to the extent described herein, providing you with the opportunity to make a choice to disable these technologies.

  4. Our uses of such technologies fall into the following general categories:

    1. Operationally Necessary. We may use cookies, web beacons, or other similar technologies that are necessary to the operation of our sites, services, applications, and tools. This includes technologies that allow you access to our sites, services, applications, and tools; that are required to identify irregular site behavior, prevent fraudulent activity and improve security; or that allow you to make use of our functions such as shopping-carts, saved search, or similar functions;
    2. Performance Related. We may use cookies, web beacons, or other similar technologies to assess the performance of our websites, applications, services, and tools, including as part of our analytic practices to help us understand how our visitors use our websites, determine if you have interacted with our messaging, determine whether you have viewed an item or link, or to improve our website content, applications, services, or tools;
    3. Functionality Related. We may use cookies, web beacons, or other similar technologies that allow us to offer you enhanced functionality when accessing or using our sites, services, applications, or tools. This may include identifying you when you sign into our sites or keeping track of your specified preferences, interests, or past items viewed so that we may enhance the presentation of content on our sites;
    4. Advertising or Targeting Related. We may use first-party or third-party cookies and web beacons to deliver content, including ads relevant to your interests, on our sites or on third party sites. This includes using technologies to understand the usefulness to you of the advertisements and content that has been delivered to you, such as whether you have clicked on an advertisement.

    If you would like to opt-out of all other types of technologies we employ on our sites, services, applications, or tools, you may do so by blocking, deleting, or disabling them as your browser or device permits.

  5. Use of these technologies by authorized third-party service providers

    We may work with third-party companies, commonly known as service providers, who are authorized to place third-party cookies, web beacons, or similar technologies for storing information on our sites or in our services, applications, and tools with our permission. These service providers help us to provide you with a better, faster, and safer experience.

    These service providers may use these technologies to help us deliver content and advertising, and compile anonymous site metrics and analytics. These service providers are subject to confidentiality agreements with us and other legal restrictions on their use or collection of any personal information. Third-party cookies are covered by the third parties' privacy policy.

    You may encounter cookies and tracking technologies from our third-party service providers, including but not limited to (1) Facebook to provide advertising services through Facebook’s advertising and marketing platforms (e.g., Audience Network, Website Custom Audiences) and other social networking plug-ins or marketing tools, and (2) Google to provide advertising services through Google’s advertising and marketing platforms (e.g., DoubleClick for Publishers, Google DoubleClick AdX Service, Adwords). Facebook and Google may use the personal information that they have collected about you on our sites pursuant to their own privacy policies (Facebook Data Policy: https://www.facebook.com/privacy/explanation and Google Privacy Policy: https://www.google.com/intl/en/policies/privacy/).

    With the exception of the use of such technologies by our service providers or other authorized third-parties, we do not permit any third-party content on sites (such as item listings, member-to-member communications, classified listings, comments, reviews, etc.) to include or utilize any cookies, web beacons, local storage, or similar technologies for tracking purposes or to collect your personal information for their own purposes. If you believe a listing or other third-party content might be collecting personal information or using tracking technologies on one of our sites, please report it to gdpr@used.ca.

  6. Ad networks and exchanges operated by authorized third parties

    We may use third parties, such as advertising networks and exchanges, to allow us to serve you advertisements. These third-party ad networks and exchange providers may use third-party cookies, web beacons, or similar technologies to collect information. They may also collect your device identifier, IP address, or identifier for advertising (IDFA). The information that these third parties collect may be used to assist us in providing you with more relevant advertising that we serve on our sites or elsewhere on the web, and as described above. Third-party cookies are covered by the third-parties' privacy policy.

    For more information on third-party advertising-related cookies and how to opt-out of them, please visit one of the following third party websites:

  7. Cookie Policy: May 24, 2018

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